New York Penn Station Waiting Room Improvements
Effective January 6, 2020
Beginning January 6, Amtrak will start a multi-phase project to modernize and refresh the customer waiting area at New York Penn Station.
As a result, the ticketed waiting area will be closed as of January 6. Temporary seating accommodations for ticketed customers will be available on the concourse level between west gates of 9/10 and 13/14, during Phase 1 and in the rotunda during Phase 2.
The refreshed waiting area will have new furniture, including communal tables equipped with electrical and USB outlets; a dedicated family area, including a nursing mothers’ pod; and new lighting.
We apologize for the inconvenience during the updates and look forward to providing customers with an improved waiting area by Summer 2020.