About Your Amtrak Tickets
Tickets are evidence of fare paid and must be surrendered for cancellation or inspection by any conductor or authorized carrier representative.
- Between the stations listed on the ticket.
- For the class of service and accommodations listed on the ticket.
- Within the validity period stated on the ticket.
- Subject to other conditions as stated on the ticket.
- They bear alterations or erasures.
- Passenger receipt is detached.
- Presented for passage by any person(s) other than the individual or party for whom they were originally purchased, unless authorized by fare code rules.
Please safeguard your tickets as you would cash. Amtrak is not liable for lost, stolen, misplaced or destroyed tickets.
You cannot travel on lost tickets. To be able to travel, you must repurchase your tickets.
You may apply for a refund for lost or destroyed paper tickets. To do so, please download, print out, complete and sign the Lost Ticket Refund Application Form. Please mail the completed form to the address indicated on the form. You may not apply for a refund online.
If you have lost your paper ticket stub, you may request a ticket receipt copy by calling us at 1-800-USA-RAIL (ask for the Refund Department). A $20 fee will be assessed per reservation and a credit card is required to complete the transaction. The ticket receipt copy will be faxed or mailed to you.
- You may submit an application for refund up to one year from the purchase date of the lost tickets.
- You must provide ticket numbers for lost tickets. For this reason, we suggest you write down your ticket numbers when your first purchase your tickets.
- Substantial service charges and cancellation fees apply when making refunds for lost or destroyed tickets.
- Not all tickets are eligible for refund.
- Applications for refunds for lost tickets are held for five months from the date of receipt before processing.
Additional terms and conditions apply.